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International Key Account Manager (KAM) - Permanent contract in the UK

About

Chez 365Talents, nous sommes convaincus que notre monde ne cessera jamais d’évoluer, et qu’il faudra forcément s’adapter et adapter nos compétences.

C’est pourquoi de nombreux grands groupes internationaux font appel à 365Talents pour préparer leurs équipes à l’avenir et devenir des Organisations Basées sur les Compétences (SBO). Grâce à son moteur unique de Skills Intelligence basé sur l’IA, notre plateforme rend la gestion des compétences, de la mobilité et des carrières intuitive et accessible pour vos employés, managers et équipes RH.

Notre plateforme utilise le Machine Learning et de puissants algorithmes pour détecter les compétences et expertises des collaborateurs et les associer à des opportunités internes personnalisées : emplois, projets, formations… Vous avancez ainsi en toute confiance, en ayant les bonnes personnes avec les bonnes compétences. La plateforme s’intègre avec tous les outils RH (HCM, LMS) et Digital Workplace.

Nos clients sont de grandes entreprises issues de divers secteurs : Société Générale, Alstom, Veolia, TotalEnergies, EY, BearingPoint, Orange, GE Vernova…

En nous rejoignant dès maintenant, vous jouerez un rôle clé dans notre mission d’accompagner 10 millions de collaborateurs en 5 ans !

Job Description

Reporting directly to our co-founder and sales director, Mathieu, your role will be to develop strong relationships and generate growth with around ten of our client accounts within your scope of action (North America & EMEA) alongside our 4 AE.

You will be responsible for:

  • Establishing a sales and loyalty strategy for each key account customer,

  • Meeting and getting to know each key contact within our key account customers,

  • Understanding and analyzing each customer's needs and responding with a tailored solution,

  • Building customer loyalty and ensuring customer satisfaction,

  • Identifying opportunities and levers for developing the solution within the account (up-sell & cross-sell),

  • Conducting sales negotiations and anticipating each contract renewal,

  • Contributing to the animation of our customer community through partnerships and events.

As a true leader, you will ensure effective coordination between the Customer Success, Sales & the marketing teams.

🔎 KPIs:

  • Grow each customer account.

  • Increase the Net New ARR of the portfolio in line with your target plan.

  • Secure all contract renewals as part of multi-year commitments.

Preferred Experience

  • You have already worked in a KAM position in the HRIS ecosystem for 4-5 years for huge groups and on a BtoB market.

  • Your unfailing optimism and taste for challenge will be your best allies,

  • You are responsive and organized, and you are not afraid of interacting with customers,

  • You are fluent/native in French and English.

Recruitment Process

  • 1 visio interview with Audrey, our HR Manager

  • 1 fit interview with Mathieu, one of your co-founder and the sales director,

  • 1 practical test,

  • 1 referral call & 1 reverse referral call : you can be connected to whoever you choose to have another feedback (for example one of the CSM member).

🚀 Fast and transparent answer (3 weeks max)

Additional Information

  • Contract Type: Full-Time
  • Location: Paris, London
  • Experience: > 4 years
  • Occasional remote authorized
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